QUANTUM EU WARRANTY POLICY
Under European Union (EU) consumer law, the original purchaser has full statutory warranty rights for two years from the delivery of the Quantum sail product. Your dealer is liable for any lack of conformity with the contract, namely, that your purchased sail product is free of faults, which are impairing its worth or its typical use. In case of a lack of conformity, you may require the dealer to repair the product or to replace it, unless this is impossible or disproportionate. Otherwise, you may require an appropriate reduction of the price, or have the contract rescinded, the latter being excluded if the lack of conformity is minor.
This warranty is valid in states having adopted applicable European Union (EU) regulations into national legislation. The applicable national legislation governing the sale of consumer goods is not affected by this guarantee. Please ask your dealer about the applicable provisions in your country.
Warranty claims will only be accepted if the sail product has been used for its intended purpose. Any sail product used for an unintended purpose will not be eligible for warranty protection.
This warranty does not cover damage resulting from wear (i.e., wear or deterioration that is a result of irregular use of the product), neglect (insufficient care, storage and/or maintenance), accidents, stress caused by use of the sail beyond its designed wind range, excessive flogging, incorrect mounting, the use of solvents or chemicals or other improper treatment or damage or malfunction resulting from changes or modifications made to the sail.
For all warranty inquiries or claims, in order to benefit from your rights, you must address the claim to the dealer from which you purchased the Quantum sail product within a period of two months from the date on which you detected its lack of conformity with the terms of the warranty. Incorrect sizing or incorrect shape claims must be made to Quantum within sixty (60) days from the date the sail is delivered to the original purchaser. You must include your original proof of purchase when initiating your claim with the dealer from which the Quantum sail product was purchased.
QUANTUM WARRANTY LIMITATION
Quantum's warranty does not cover damage resulting from:
- Wear as a part of the sail products' normal function (as noted in the section below entitled A Note On Wear);
- Neglect (insufficient care, storage, maintenance, use of solvents or chemicals);
- Accidents (damage caused by an event external to the sail);
- Overstress caused by overloading, use of the sail beyond its designed wind range, excessive flogging or improper rigging;
- Improper treatment or damage resulting from changes or modifications made to the sail.
This warranty does not cover labor and transport costs, nor does it cover follow-up costs resulting from subsequent product compatibility problems, defects or other costs associated with the warranty claim. Quantum and its Quantum dealers reserve the right to charge a handling fee if a returned sail product is found not to be under warranty according to the conditions contained herein.
Further, Quantum and its Quantum dealers reserve the right to charge a normal fee for any time and materials incurred in repairing a sail product that is not found to be under the warranty according to the conditions herein.
For all warranty claims, please initiate the claim with your Quantum dealer, who will instruct you on whether or not you have a valid warranty claim, and the correct warranty procedure. If you are unable to contact your dealer, you can contact Quantum directly, as indicated below.