What Information We Collect and How We Use It
Information We Collect – When you browse Quantumsails.com and do not interact with any online service or product from Quantum Sails, we do not collect personally identifiable information, such as your name, address, phone number and e-mail address.
When you become a registered user on our site or provide personally identifying information on our site in order to subscribe to Quantum Sails publications, download technical information, request a quote, purchase a Quantum Sails product, participate in online survey, submit questions or comments or request information or materials, we will retain certain personal information from you. The type of personal information collected will vary but may include name, address, phone number, billing and delivery information, sailing interests and type of boat, e-mail address, credit card or other financial account information and other demographic information. The type of information you provide will determine the personal information that is colled.
Making Sure Information is Accurate - Keeping your account information accurate and up to date is very important. If you believe you account information may be incomplete, inaccurate or not current, please use the Contact Us option on our site or contact your local sales representative.
A unique number called an IP address identifies every computer on the Internet. Each time you connect to the Internet your machine is assigned an IP address. An IP address is a number that identifies each sender or receiver of information that is sent in packets across the Internet.
“Tags” refer to scripts that are used to track a visitor’s activity on our site by web analytics software. A visitor’s activity is anonymous if he/she is not logged in. If she/he has logged in using their username and password, additional information is passed through these tags. Tags are used for, but not limited to, determining effectiveness of the Sites design, information architecture and consumption of information and services provided via the Sites.
How We Use Personal Information – Once collected, we may use your personal information (except for e-mail address, which is described below) for the following purposes:
- Process, fulfill and follow-up on an online order
- Answer your e-mails or on-line requests
- Send information that you requested
- Ensure the site is relevant to your needs
- Deliver Quantum Sails services such as newsletters, how-to information or online events
- Communicate general substantive information about Quantum Sails
- Notify you about new products/services special offers, upgrades and other related information from the Quantum Sails and other approved third parties.
- To allow your participation in surveys, sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose Personal Information.
E-mail Policy - Your e-mail address will only be used by Quantum Sails, its affiliated lofts, including service contractors, and approved marketing partners. We do not sell or rent e-mail addresses to any other parties outside Quantum Sails. For some e-mail messages distributed by Quantum Sails and its entities, specific information on recipient response is collected. For example, we sometimes review how many recipients open and subsequently choose to click through to links provided in an e-mail message. We use this information only for the purposes of analyzing areas of interest, improving our products and enhancing the usefulness of our Sites for Quantum Sails customers and other visitors. None of this information is sold or distributed outside of Quantum Sails in any manner.
How to Manage the Communications You Receive by E-mail – You can opt out of future emails at anytime by using the “Unsubscribe” button at the bottom of every email. Or you may contact your local sales representative to request removal from the Quantum Sails e-mail list.
With Whom We May Share Information – Quantum Sails may share personal information with our sales representatives in order to provide them an opportunity to offer products or services that may be of interest to you. Quantum Sails may occasionally share information with other companies hired to provide limited services on our behalf including, but not limited to, manufacturing, packaging, shipping and delivering purchased sails and related products, fulfillment of promotional offers and providing specialized sail care services. We will only provide those companies the information they need to deliver the service.
Quantum Sails may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process served on Quantum Sails; (b) protect and defend the rights or property of Quantum Sails; or (c) protect the personal safety of Quantum Sails personnel or members of the public in urgent circumstances.
Quantum Sails recognizes that some visitors to its website are children who sail. Because Quantum Sails does not collect personal information online from children under 13, young visitors with an interest in obtaining information from Quantum Sails are asked to involve their parents in this process. Parents are asked to submit their own personal information (not the child’s) as required for fulfilling a request for more information, a quote, product purchase or email subscription.
From time to time, Quantum Sails will announce regatta results for young sailors or post information authored by children about their sailing experiences with Quantum Sails products. In these cases, Quantum Sails will provide limited identification information such as name and yacht club as provided and/or approved by the parents and regatta organizers.
Use of Materials
The right to download and store or output information and materials from our site is granted for the user's personal use only, and materials may not be reproduced in any edited form. Any other reproduction, transmission, performance, display or editing of these materials by any means mechanical or electronic without the express written permission of Quantum Sails is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on these sites may contact us at firstname.lastname@example.org.
Quantum Sails implements commercially reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to personal information to Quantum’s business partners who may need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
User ID and Password
Certain areas of the Site require the use of a user ID, email address and password as an additional security measure that helps protect your information.
When you have finished using a secure area of the Quantum Sails website, make sure you always click on the "Sign Out" link which appears on every secure page. When you click on the "Sign Out" link, your secured session will end. No further secure transactions can be conducted without re-entering your user ID and password. You should be aware that browser software often "caches" a page as you look at it, meaning that some pages are saved in your computer's temporary memory. Therefore, you may find that clicking on your "Back" button shows you a saved version of a previously viewed page. Caching in no way affects the security of your confidential user ID or password.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, and despite our efforts, Quantum Sails cannot guarantee or warrant the security of any information you transmit to us, or to or from our online products or services.
Linking to Other Internet Sites
How You Can Access and Change Information
If you are a registered user of the Quantum Sails website, subscriber to Quantum Sails publications, purchaser of Quantum Sails products and services, you may review and update/correct your information by contacting your sales rep, logging into the MyQ page or by contacting Customer Service at Quantum Sails at 1-888-773-4889.
Updated September 10, 2015