QUANTUM LIMITED WARRANTY
(FOR CUSTOMER REVIEW PURPOSE ONLY)
Current Customers visit MyQ
to download your warranty certificate.
QUANTUM LIMITED WARRANTY
(FOR CUSTOMER REVIEW PURPOSE ONLY)
Sail Design Group (Quantum) is committed to producing quality sails
using the finest materials and workmanship. Accordingly, Quantum
warrants that the sail will be free from defects in manufacturing,
materials and workmanship to the original purchaser for one year from
the date of purchase. If any defect in manufacturing, materials or
workmanship should arise during the one year warranty period, Quantum
will correct the defect or, at Quantum's discretion, replace the sail or
refund the purchase price. There is no implied lifespan for our
products due to the many variables that affect the products. This
warranty does not cover normal wear and tear, neglected or modified
Quantum's dealers are not authorized to replace
Quantum sail products without prior approval from Quantum. Any Quantum
sail product to be warranted must be returned to a certified Quantum
service loft for evaluation. Upon inspection, Quantum will replace the
product, repair the product, credit the account, or return the product
as is. Quantum cannot replace products due to incorrect sizing if the
original purchaser fails to promptly inspect the sail product
immediately upon receipt, and notify Quantum within sixty (60) days of
an incorrect sizing problem.
If you have a
Quantum sail product that you think should be considered for warranty,
please take it back to the Quantum dealer where you purchased it with
your proof of purchase documentation. If this is not possible or
practical, then please call Quantum at (888) 773-4889, ask for Peter
Norcross, for a return authorization number and ship the product back to
Quantum with your proof of purchase documentation.
not accept products without a return authorization number clearly
marked on the outside of the box. Please enclose a letter including your
name, street address (no post office boxes), daytime and evening
telephone numbers, and include why you have returned the product and
what you would like Quantum to do.
Send your package via UPS,
certified mail, Federal Express, or any traceable shipping method. We
recommend that you insure your package against loss, in-route, to
Quantum. Quantum cannot be responsible for packages until they arrive at
Quantum's warranty department.
QUANTUM'S EU WARRANTY POLICY
European Union (EU) consumer law, the original purchaser has full
statutory warranty rights for two years from the delivery of the Quantum
sail product. Your dealer is liable for any lack of conformity with the
contract, namely, that your purchased sail product is free of faults,
which are impairing its worth or its typical use. In case of a lack of
conformity, you may require the dealer to repair the product or to
replace it, unless this is impossible or disproportionate. Otherwise,
you may require an appropriate reduction of the price, or have the
contract rescinded, the latter being excluded if the lack of conformity
This warranty is valid in states having adopted
applicable European Union (EU) regulations into national legislation.
The applicable national legislation governing the sale of consumer goods
is not affected by this guarantee. Please ask your dealer about the
applicable provisions in your country.
Warranty claims will only
be accepted if the sail product has been used for its intended purpose.
Any sail product used for an unintended purpose will not be eligible
for warranty protection.
This warranty does not cover damage
resulting from wear (i.e., wear or deterioration that is a result of
irregular use of the product), neglect (insufficient care, storage
and/or maintenance), accidents, stress caused by use of the sail beyond
its designed wind range, excessive flogging, incorrect mounting, the use
of solvents or chemicals or other improper treatment or damage or
malfunction resulting from changes or modifications made to the sail.
all warranty inquiries or claims, in order to benefit from your rights,
you must address the claim to the dealer from which you purchased the
Quantum sail product within a period of two months from the date on
which you detected its lack of conformity with the terms of the
warranty. Incorrect sizing or incorrect shape claims must be made to
Quantum within sixty (60) days from the date the sail is delivered to
the original purchaser. You must include your original proof of purchase
when initiating your claim with the dealer from which the Quantum sail
product was purchased.
WARRANTY LIMITATIONS (ALL PURCHASES)
warranty does not cover damage resulting from:
* Wear as a part
of the sail products' normal function (as noted in the section below
entitled A Note On Wear);
* Neglect (insufficient care, storage,
maintenance, use of solvents or chemicals);
* Accidents (damage
caused by an event external to the sail);
* Overstress caused by
overloading, use of the sail beyond its designed wind range, excessive
flogging, or improper rigging;
* Improper treatment or damage
resulting from changes or modifications made to the sail.
warranty does not cover labor and transport costs, nor does it cover
follow-up costs resulting from subsequent product compatibility
problems, defects or other costs associated with the warranty claim.
Quantum and its Quantum dealers reserve the right to charge a handling
fee if a returned sail product is found not to be under warranty
according to the conditions contained herein.
and its Quantum dealers reserve the right to charge a normal fee for any
time and materials incurred in repairing a sail product that is not
found to be under the warranty according to the conditions herein.
all warranty claims, please initiate the claim with your Quantum
dealer, who will instruct you on whether or not you have a valid
warranty claim, and the correct warranty procedure. If you are unable to
contact your dealer, you can contact Quantum directly, as indicated
A NOTE ON WEAR
Components on sail products are
subject to wear due to their function. The rate of wear will depend on
use, care and maintenance, and the environment that the sail product is
exposed to, such as rain, sun and wind. All sail products will
eventually reach the end of their serviceable life, depending on
intensity of use. Improper use or operation of the
sail product will not be covered under this warranty, including, without
limitation, overloading the sail or use of the sail beyond its designed
wind range, excessive flogging, improper mounting or de-mounting,
misuse, misapplication, negligence, chemical contamination, fire or
other generated heat, water or other material trapped inside a stored
sail, improper storage, improper exposure to the sun, wind or rain, sail
alteration that has not been authorized by Quantum.
NO EXPRESS WARRANTIES, WHETHER WRITTEN OR ORAL, OTHER THAN THIS PRINTED